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完整的描述:
的 Network Operations Center takes full responsibility for proactively
watching, analyzing, reporting on, and resolving network related 问题s
在他们影响地区机构之前. 因此，地区机构
freed to focus on their core mission activities knowing that the District’s
Wide Area Network is stable and robust enough to handle any demands on
表演.
With the Network Operations Center, OCTO provides network monitoring and
management services to every District Agency that is connected to the
DCWAN. OCTO combines powerful management tools and integrated applications
with proven methodologies and processes to deliver high-quality services
that are designed to increase network availability and optimize 表演
跨DCWAN. 组成OCTO网络的各种组件
监控和管理服务如下:
•故障监控服务
•性能监控服务
•网络监控服务
In order to proactively monitor and manage the entire DCWAN the District
需要熟练的NOC操作员来增加地区员工. 这一技术
resource/position to be contracted plays a key role in maintaining smooth
NOC环境下的操作. 随着DCWAN的发展，它的许多
systems, such as Internet, e-mail, and mission critical applications
require 24x7 access, it becomes extremely critical that these systems are
主动监控和管理. 网络运营中心分析师2
position will serve as the “eyes and ears” of the NOC during non-business
小时.
的 contractor will report to the NOC Manager/Team Lead for assignment of
职责和任务. 承包商负责执行日常，
weekly, monthly, and quarterly maintenance procedures as defined in the NOC
操作指南. 此外，特别请求将由任何一个
District Agencies or the designated OCTO official for tasks such as
performing a system reboot, unscheduled backup, partial systems/data
还原或排除问题.
Since this position requires a wide range of technical skills relating to
WAN, 电子邮件, and Internet/web systems, this is not a junior-level position.
Anything less than a fully qualified engineer will result in a delay to
respond to incidents and a reduced capability to perform many of the
必要的故障排除和维护任务.
承包商应 be assigned to a specific shift that of the overall 24
hour per day, 7 day per week (24x7) staffed Network Operations Center (NOC)
监察及报告.
承包商应 use OCTO’s Network Management System (NMS) to perform
这个函数. 承包商应与其他地区机构合作
identify events that should be monitored and shall request updates to the
NMS as necessary to successfully monitor events on a daily basis. 的
contractor shall respond to events and outages on those systems, contact
designated individuals responsible for supporting those systems, escalate
必要时，报告修复进度.
承包商应 perform Root Cause Analysis (RCA) for 网络问题
应OCTO要求.
承包商应 perform periodic (hourly, per shift, daily) functional
and 表演 testing of existing production network components, paths,
根据需要提供网络、子网、系统和软件. 的验证
所有试验应记录在作业日志中. 承包商应
follow existing standard operating procedures (SOPs) to perform tests and
will modify the SOP as required to support new tests as well as to
终止不再用于生产的系统上的测试.
承包商应 provide day-to-day operation, maintenance and system
OCTO网络基础设施设备的管理. 这包括但不包括
not limited to hardware and software on routers, hubs, switches, encryption
设备和安全设备. 承包商应回应并修复
网络问题. 这些服务应二十四(24)小时提供
a day, seven (7) days a week, possibly including Thanksgiving Day,
圣诞节和新年. 承包商应收集网络
用于问题分析的性能和统计数据. 承包商应
troubleshoot 网络问题 by responding to trouble calls, performing
故障隔离和恢复业务.
承包商应 find and accurately report all network infrastructure
故障发生后十(10)分钟内的问题. 承包商应回应
to resolve the 问题 within 15 minutes after first discovery of the
问题.
承包商应 perform capacity management of the DCWAN, to include
the installation, configuration, testing, maintenance and de-installation
of network infrastructure hardware and software as necessary to support
增加或减少DCWAN需求.
承包商应 be responsible for placing into production all network
OCTO的基础设施设备. 这包括但不限于
receipt, initial inventory, set up, burn-in, testing, software loading, and
硬件部署. 在进行这些服务时，承包商应
遵守OCTO制定的政策和程序.
承包商应 perform 表演 management on network
根据需要在OCTO的基础设施设备. 这种分析可能包括:
but is not limited to: measurement of current traffic on existing
production networks; network traffic load balancing and segmentation;
determination of maximum device load for segments and servers; isolation of
systems that degrade DCWAN 表演; and evaluation of 表演
管理软件包.
承包商应 perform configuration management of network
网络运营中心运营的基础设施设备. 这包括
updating Visio drawings of the network, fiber optic schematics/databases,
IP地址和DNS名称空间数据库. 它还包括维护
所有网络的基线硬件和软件配置
infrastructure devices and network and office automation servers.
承包商应 be responsible for upgrading network infrastructure
hardware/software/firmware as directed by the NOC Team Lead or designee.
的 合同or shall produce an Installation Plan for all upgrades.
经OCTO批准的升级应由国家石油公司安装. OCTO应提供
升级中使用的硬件和软件.
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